retake does not work

Question

still waiting for you to fix this while you charge me for something i cannot use.

Céline Pickard · Accepted Answer

Bonjour Janet,
We understand how frustrating this must be, especially when you're paying for a subscription and not able to use a feature as expected. As explained by my colleague when you first mentioned this issue last Thursday/Friday, your query was transferred to our Helpdesk for them to take a look at. We really appreciate your patience while they take a look at this issue and they will get back to you as soon as possible via email. 
Bonne journée !

Maarten Kamp · Answer

Janet,

are you sure it is not something in your system causing this ?

It is working for me. If you haven’t already, try the common fixes - close everything, restarting device, clearing browser cache, try with a different browser. If in an app, deleting and reloading sometimes works.

This is a help desk issue - best to contact directly there than through here.

Alan Graham · Answer

I think Janet is talking about the short quiz at the end of the lesson, which cannot be retaken within a certain period (2 weeks maybe?). What you are supposed to do instead is to add the lesson to your notebook, and then go to the notebook and click on "Test Your Knowledge". Sometimes people miss the last part and just try to retake the short quiz after adding the lesson to their notebook, which won't work.

Maarten Kamp · Answer

Alan,

Janet wrote in her previous post on this issue that she is using her notebook, and still has the problem. She sees what is added to the notebook but still has not been able to retake the quiz.

The process worked when I tried, and while not certain, this raises the possibility of a local system error, rather than a systematic error in the Kwiziq system. Either way, it needs to be tracked down from the technical support side.

Alan Graham · Answer

When you say "the process worked" what do you mean? Did you go to the notebook and use "test your knowledge" or did you retake the short quiz at the end of the lesson?

In general, I don't think you can retake the short quizzes, although oddly it worked the first time I tried it just now. I didn't know this was possible, but the trick seems to be to use the back page arrow on the browser (immediately after doing a test), select "continue" and then you have the option to "take it again".

But when it tells you to add it to your notebook, that is not intended to allow you to retake the short quiz in the lesson.