Frequently Asked Questions

About Kwiziq

About Scoring, Levels and Progress

About Testing

About Features for Teachers

About My Account

Other Questions

About Kwiziq

What is Kwiziq?

Kwiziq is a powerful A.I. software "Language Coach" that intelligently helps you improve your French by finding out exactly what you know, don't know and have mis-learned (or mistakenly assumed to be true). It challenges you with personalized kwizzes that build up a picture of your confidence across the language. As you work your way through the system, KwizBot suggests a variety of content via your personalized Studylist to make sure that you're always working on exactly what you need the most help with.

In addition to multiple choice and fill-in-the-blank kwizzes, Kwiziq offers

How does Kwiziq help me learn?

Kwiziq breaks the French language down into its smallest components, a bit like language "atoms": vocabulary and grammatical rules. Our database has thousands of questions specially designed to determine how well you know all of these things, and by kwizzing you on them, it can find out what you know - just as a human tutor would simply by talking to you.

Kwiziq first builds up a rough picture of your approximate level, and then starts to get into the details, kwizzing you in relevant areas to help you practise recall, mobilise what you know and reinforce your memory. It will help you identify your own mistakes so that you don't accidentally practise writing and saying the wrong things, and it'll show you examples with video and audio of the correct forms so you can see and hear them.

Kwiziq is like your very own personal tutor, available all the time. And it's even better if you already have a human teacher or tutor because it can help them teach you French even faster - see Features for Teachers.

You don't need to know or worry about the details:

KwizBot will work out exactly what you need to practise next (and organize it nicely into a Studyplan on your Dashboard), and will help you perfect your French by selecting a few key things at a time from:

  • 482 grammar lessons from A0 (Absolute Beginner) through to C1 (Advanced French)
  • 2,153 items of vocab
  • 13,818 verb conjugations (voiced)

It will also enhance your recall with 5,044 questions, all with detailed lessons, teaching by example with audio and video:

  • 3,019 voiced phrases
  • 314 videos

Kwiziq keeps a list of the 10 most relevant lessons for you to read in your Studyplan, and updates it every time you take a kwiz.

Kwiziq will show your progress with a motivating improvement timeline as well as graphs breaking down your progress, in order to help you to identify your own strengths and weaknesses in areas like:

  • Adjectives & Adverbs (72 topics)
  • Idioms (76 topics)
  • Negative Words & Constructions (38 topics)
  • Nouns & Articles (33 topics)
  • Numbers, Time & Date (17 topics)
  • Prepositions (39 topics)
  • Pronouns (83 topics)
  • Questions & Interrogatives (19 topics)
  • Verbs Tenses & Conjugation (167 topics)

You can see a list of all of these lessons by area and level in the Library (found in the top menu on your Dashboard).

If Kwiziq discovers you're an intermediate or advanced student, it will help you to go back and fill any gaps in previous levels. So don't worry if you didn't quite learn all the verb conjugations in l'imparfait or le passé composé before you moved on to le futur and le subjonctif, Kwiziq will ensure you master everything.

Can I save or bookmark lessons?

Absolutely! Here's how to save lessons to and use the Notebook.

Can I choose specific lessons to study?

Sure! Just use the search box in the upper-right corner of any page or visit our grammar index. You can then add the lesson to your Notebook along with any other lessons you want to study again.

With a Premium account, you can have multiple Notebooks and create unique study plans based on whatever themes you like!

How can I type accents?

Accent picker

Desktop and laptop users can easily type accents with our custom-built accent picker: just press and hold the letter that you want to add an accent to, or the spacebar to type currency or other symbols.

For accents on capital letters, you'll need to enable caps lock, then press and hold the desired letter to see the list of accents.

The accent picker won't appear on mobile devices since they usually have this functionality built in: just long press a key to see a list of accents and special characters. Slide your finger to the desired character and then release to insert it. If no menu pops up, you can install a free keyboard app like SwiftKey.

What are Gift Vouchers?

One- and two-year certificates that you can purchase for your favorite French lover - learn more.

What is KwizBot?


KwizBot is the friendly face of Kwiziq's A.I. Whenever you practise your French on any Kwiziq-powered website, he works on building up a picture of your French in his artificial brain. He then recommends lessons for you to study and works out what you need to practise, and he'll even send you reminder emails with selected examples in French based on what he knows about your French knowledge.

He's pretty smart, and he's getting smarter all the time. Find out more about him in our exclusive interview: Meet KwizBot.

Is Kwiziq available for any other languages?

Yes! We currently have French and Spanish, and you can also vote for the next language we should work on.

About Scoring, Levels and Progress

I get high scores on tests, so why is my Kwiziq score so low?

Kwiziq scores are not the same as test scores. You should consider a Kwiziq score above 75% very good (this is hard to achieve), but remember that our system is not an exam that you pass: Kwiziq is designed to help you increase your confidence in the language. You may need to answer questions correctly many times to prove to KwizBot that you know your onions!

How does Kwiziq scoring work?

Your Kwiziq score is a measure of how confident the system is that you know something. We use a special algorithm to estimate confidence with scores ranging from -100% to 100%. See the full explanation of how the Kwiziq Scoring system works.

I got 10/10 on a kwiz, why did my level score go down?

We are always adding new lessons and questions to the system. Your scores are calculated "out of" the whole level, so when it gets larger your overall score reduces. Since historic scores were calculated in the past, they will stay higher.

When will I go up a level?

Once you've earned a silver shield (75%) at your current level. If you can't wait, you can test in the "Choose your adventure" section and your Studyplan will update accordingly.

What are Kwiziq achievements?

A fun way to track your progress and stay motivated - learn more.

Why are there so many lessons on passé simple in level C1?

Firstly, it's important to understand that although we assign a level to every topic, when we think about what a "level" means to you as a student, it is mastery of everything up to and including that level. So really C1 is the advanced grammar that we put in C1, as well as all the grammar in the lower levels. We're looking to expand C1 with more expressions requiring subjunctive and concordance des temps but at C1, grammar starts to run out and it becomes much more about integrated skills, idiomatic language use, etc - one excellent way to improve these is through reading and here, of course, mastery of the passé simple is vital.

I've finished level C1 - now what?

Take a look at your Brainmap to see whether you've covered everything at lower levels. If not, you can work on them using the links under "Choose your adventure" - master everything at every level to greenify your entire Brainmap!

How can I read my Progress Report?

We include Progress Reports in some emails, here's how to read them. For example:

Kwiziq French Progress Report

Level indicates the CEFR level, which is tied to the official French proficiency tests DELF/DALF.

Kwiziq Score is our unique grading system, which requires a score of at least 75% to pass each level. Any negative score is due to incorrect answers. You lose points for wrong answers, whereas if you skip the question, you just get a null score. So it's always better to skip questions that you're not sure about, rather than guessing. Note that it is possible to pass, say, B2 but not A1 - this means that you have some knowledge gaps in the latter and/or you haven't yet proven your familiarity with those topics to our A.I. KwizBot. You can rectify this by going to your Dashboard and taking that level test under Choose your own adventure.

Kwiziq French Level Tests

The green dot indicates that this user has achieved reasonable confidence (a Kwiziq Score of at least 50%) at level B2, while the Progress Report tells us that he or she hasn't yet reached the 75% pass threshold. The red dot shows poor understanding of C1 topics, while the yellow dots indicate that more testing needs to be done at those levels.

Topic Coverage refers to the percentage of our topics you've been kwizzed on within each level - though you may have only answered some of the questions within that topic. You should aim for 100% coverage in each level.

Question Coverage is the percentage of questions within the level that you've answered correctly. It takes longer to achieve 100% question coverage than 100% topic coverage, naturally. This figure will go beyond 100% when you answer questions more than once over time across multiple rounds of practice. So this user has touched on every B2-level topic, but has only answered two-thirds of B2 questions. Some of our super kwizzers are on 800% question coverage (i.e., eight rounds through the whole system of questions which can lead to excellent Kwiziq French scores).

What are Brainmaps?

Interactive maps of your grammar knowledge - learn more.

About Testing

What is CEFR?

CEFR, the Common European Framework of Reference for Languages, is a standard way of describing language proficiency - learn more.

Can I retake the CEFR level test?

The short answer is no. We are working on ways to reassess your level, but retaking our CEFR entrance level test is not a good idea because the test questions are fixed. It's a specially designed set of questions that aims to test your level with as few questions as possible. There are only between 8 and 18 questions asked per level and as such it can only ever be a rough indicator of your linguistic skill.

We will eventually offer more thorough level re-assessments, but in the meantime, we encourage you to take the level tests on your Dashboard. Every time you click a level test, KwizBot will design a short (usually 10-question) test for you to help you improve your skills at that level. By taking as many of these as you can, you will rapidly perfect your skills at the chosen level.

Can Kwiziq help me prepare for the AP French Exam, DELF, DALF, TCF, or TEF?

Yes! Regular testing is an excellent way to find gaps in your knowledge and improve your French in preparation for any test, so just head over to your Dashboard and get kwizzing!

We also have a series of articles offering detailed info and tips about the different French proficiency exams:

What about listening practice?

In addition to audio found throughout lessons and kwiz results pages, our verb conjugation tables include sound files. We also publish audio articles and dictées every week.

About Features for Teachers

Do I have to be a teacher to moderate a Studygroup?

You can create a Studygroup with friends, family, conversation clubs - any group of people you want to study and grow with.

What are Studygroups?

Studygroups help you organise and teach groups of students with full Kwiziq A.I. support - learn more.

About My Account

How can I get more free credits?

Just wait until next month - learn more.

How do I change / cancel my Premium package?

You can change the length of your Premium package or cancel auto-renewal in your account.

What are the benefits to upgrading?

A Premium subscription allows you to take unlimited kwizzes, which means unlimited potential to improve your French! Additional benefits include

See Premium features or our upgrade page for more info.

Also, take a look at the results of our survey of active French users:

Learning speed survey

Is it really free?

We offer a free package with 10 kwizzes per month. This is ideal for casual learners and will always be totally free. If you want to get more serious about your studies, you can upgrade to a Premium subscription.

How do Premium subscriptions work?

Kwiziq French Premium comes in four package lengths:

  • Monthly
  • Quarterly
  • Annual
  • Biennial
The total amount on the pricing page is paid in one lump sum for the package term; Amount / Month shows you how the price works out to per month, decreasing dramatically as you subscribe to longer terms.

Kwiziq French Premium is a subscription, meaning that if you subscribe for one, three, or 12 months, your subscription will automatically renew at the end of that period. (Biennial packages are one-off purchases.) You can disable automatic renewal in your account at any time: Change your package.

This will not affect your current subscription; it will simply prevent it from renewing when it expires at the end of the term.

Why have my grammar emails from KwizBot stopped?

KwizBot automatically adjusts the frequency of your grammar lesson reminder emails based on how much you test:

  • If you test at least once every day, then he doesn't send you emails because he knows that you are looking at your grammar lessons online and have the concepts fresh in your mind.
  • If you go 24 hours without testing, he will send you your first reminder lesson selected from your recommended studylist. He will do this daily for a week to remind you of the different lessons in your list.
  • If you don't test for more than a week, he will slow the frequency to once per week, assuming that you don't have time for more study.
  • If you don't test for more than a month, he'll slow again to once per month.
  • The frequency resets whenever you test again since he knows you're back to working on your language skills.

How can I log in with Facebook or Google?

You just need to connect your accounts.

If you ever want to unlink them, here's how.

How do I change my email address?

You can change your email address by going into your account details page (log in and click your name at the top right). If you can't do this for some reason, you can email us from the original email that you registered with (we have to be sure it's the same person requesting) and we'll be happy to update it for you.

How do I change my password?

Please use the password reset function. Just make sure that your new password has at least 8 characters, including at least one UPPERCASE letter.

How can I delete my account?

If you want to delete your account completely, including all of your progress, please email us.

Other Questions

French questions

If you have a question about French or think you might have found an error in a lesson or kwiz, please post your question / comment in the QandA forum. If possible, please use the "discussion" link under the relevant lesson so that other users can benefit from the information.

How to take a screenshot

If you have a support query you may be asked to send us a screenshot to help us identify the problem. Below is a list of help guides (provided by third parties) to explain the process, depending on your operating system.

After you save the image to your computer, please reply to the support request using your email client as usual and attach the saved screenshot just as you would any other file. Please make sure the url (web address) is visible on the screen shot or included in the response.

How to take a screenshot on ...

Technical questions

If you have trouble logging in or any other technical difficulties, please use our contact form and we will respond as soon as possible.

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