Bonjour Stephen, We get a lot of questions about things like this. Some English speakers say "the family is" while others say "the family are." You can read our policy here: https://www.french-test.com/is-this-english-correct
Whether some people say ‘ the family is’ and some say ‘the family are’ is irrelevant. It is incorrect to say ‘the family are’. The fact that some people are wrong does not make it right!
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